General Terms and Conditions
ID:07662238, with registered office in Modrá
1978/4, Prague 5, 155 00
1. Preamble
These General Terms and Conditions (hereinafter referred to as GTC) apply to purchases in the online shop, which is operated by Naovládání.eu, ID:07662238, with registered office in Blue
1978/4, Prague 5, 155 00. These GTC govern the relations between the Buyer and the Seller in the area of
sale of goods between Naovládání.eu, ID:07662238, with registered office at Modrá 1978/4, Prague 5, 155 00 (hereinafter
hereinafter referred to as “Seller”) and its business partners (hereinafter referred to as “Buyer”).
All contractual relations are concluded in accordance with the legal order of the Czech Republic. Buyer
by placing an order, confirms that he/she has read these terms and conditions, which
the Complaints Procedure forms an integral part thereof, and that he agrees with them. To these terms and conditions
the Buyer is notified sufficiently in advance of the actual execution of the order
and has the opportunity to get to know them.
2. Definition
1. Seller
The seller is Naovládání.eu, ID:07662238, with registered office at Modrá 1978/4, Prague 5, 155 00.
2. Buyer
The buyer is a consumer or a business.
A consumer is a natural person who, when concluding and executing a Purchase Contract with the Seller
does not act in the course of his trade or other business or in an independent
of his profession. The Consumer, at the commencement of the business relationship, shall hand over to the Seller
only your contact details, necessary for the smooth execution of the order, if applicable,
that he wants to be listed on the purchase receipts.
Legal relations of the Seller with the Consumer not expressly regulated by these GTC are governed by
the relevant provisions of Act No. 40/1964 Coll., Civil Code and Act No. 634/1992 Coll.,
on consumer protection, both as amended, as well as related regulations.
Entrepreneur means:
a person registered in the commercial register (mainly companies),
a person who operates a business on the basis of a trade licence (a registered trade
in the Trade Register),
a person who operates a business on the basis of other than a trade licence under special
regulations (this includes, for example, liberal professions such as the legal profession, etc.), and
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a person who carries out agricultural production and is registered in the register according to a special
Legal relations of the Seller with the Buyer, who is an entrepreneur, not expressly regulated by these
GTC or the Contract between the Seller and the Buyer are governed by the relevant provisions of the Act.
513/1991 Coll., Commercial Code as amended, as well as related regulations.
The Seller’s individual Contract with the Buyer is superior to the Terms and Conditions.
3. Consumer Contract
Purchase contract, contract for work or other contracts under the Civil Code, if the contracting parties
The parties are the consumer on the one hand and the supplier on the other, respectively. Seller.
3. Processing of personal data
All handling of personal data of Buyers is governed by Act No. 101/2000 Coll., on the protection of
personal data as amended and other legal regulations in force in the territory of
CR. By his/her free decision (by pressing the button ) the buyer indicates that he/she is aware of
all of the above and agrees to the further processing of their personal data
for the purposes of the business activities of the operator of this e-shop. Provision of personal data
is voluntary, you have the right to access the data and you are entitled to protection of your rights to the extent
provided by law. You may withdraw this consent in writing at any time. Personal data will be
fully secured against misuse. Data will be stored and not shared with applications
third parties.
By providing the above personal data and clicking the confirmation icon, the buyer voluntarily
agrees that the data provided to the extent that it has been filled in in a particular case or that has been
obtained on the basis of the concluded Purchase Agreement or by browsing the website
of the Operator, have been processed by the Operator and the Seller, the details of which are given
in the Preamble to these Terms, as the Administrator for the purpose of offering the Administrator’s services and products,
sending information on the activities of the administrator, including by electronic means (in particular e-mail,
SMS messages, telemarketing) according to Act No. 480/2004 Coll., for the period until the withdrawal of this consent
( e.g. by sending any message to the email: By processing the above
the controller may entrust a third party as a processor of the personal data.
The controller hereby informs the data subject and provides him/her with explicit instructions on the rights
arising from Act No. 101/2000 Coll., on the protection of personal data, i.e. in particular,
that the provision of the personal data to the controller is voluntary, that the data subject has the right to their
access, has the right to revoke the aforementioned consent at any time in writing at the address of the controller and further
has the right to contact the Office for Personal Data Protection in case of violation of his/her rights
and demand appropriate remedies, such as. refraining from such conduct by the administrator,
removing the condition, providing an apology, making a correction or addition, blocking,
disposal of personal data, payment of monetary compensation, as well as the exercise of other rights arising from
from § 11 and 21 of this Act. If the Buyer wishes to correct personal data that
the Operator or the Seller processes about him, he may request it at the email address or at the above postal address of the Operator or
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4. Order and conclusion of the Contract
The Buyer is entitled to send the order to the Seller only through the ordering system
The proposal to conclude the Purchase Contract is the placement of the offered goods by the Seller on the site,
the Purchase Contract is formed when the Buyer sends an order to the Consumer and accepts the order
Seller. The Seller shall promptly confirm such acceptance to the Buyer by informative email
to the specified email, but this confirmation does not affect the formation of the Agreement. The resulting Contract (including
agreed prices) may only be changed or cancelled by agreement of the parties or by
legal reasons.
These GTC are drawn up in the Czech language, whereby the purchase contract can also be concluded only
in the Czech language. A consumer who is domiciled in a Member State of the European Union
outside the Czech Republic, or who is a citizen of a member state of the European Union
outside the Czech Republic, by confirming the order, agrees to the conclusion of the purchase contract
in Czech language. After the conclusion of the purchase contract, it is not possible to ascertain whether the processing
errors have occurred prior to placing an order, or to correct such errors. Closed purchase agreement
the contract is archived by the Seller and is accessible to the Buyer upon request within
1. years from the date of its signature.
5. Price and payment
The offer and prices quoted on the seller’s e-shop are contractual, final, always up-to-date and valid,
for as long as they are offered by the Seller in the online shop. Cost
for shipping are listed in the section “Delivery time and delivery conditions”. Cost of use
remote means of communication shall be borne by the Buyer. Final calculated price after filling in
the order form is already listed including shipping costs. As the price at the conclusion of the Contract
between the seller and the buyer, the price stated for the goods at the time of ordering the goods by the buyer shall apply.
The tax document based on the Purchase Contract between the Seller and the Buyer also serves as
delivery note. The buyer can take over the goods only after full payment, unless this
agreed otherwise.
In the event that the Buyer makes payment and the Seller is subsequently unable to arrange delivery
the goods, the Seller shall return the performance to the Buyer in the agreed manner without delay. Time limit for return
of the funds spent depends on the method chosen for their reimbursement, but may not exceed
for a period of 30 days from the time when this impossibility arose.
The goods shall remain the property of the seller until payment in full.
The Seller accepts the following payment terms:
Payment in advance by bank transfer
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6. Delivery time and delivery conditions
The Seller shall complete delivery of the Goods by handing over the Goods to the Buyer, or by handing over the Goods
to the first carrier, the risk of damage to the goods also passes to the Buyer.Availability
product is always listed in the details of this product. Delivery time depends on availability
product, payment terms and delivery terms, and is a maximum of 14 days. In normal
We ship cases within 7 working days of payment of the full purchase price. Ultimate
the delivery date is always specified in the email confirming the order. Not included
installation of the purchased goods.Together with the shipment the Buyer will receive a tax document/invoice.
The delivery period begins for goods that will be paid by the Buyer upon receipt, i.e. cash on delivery, run
on the date of the valid conclusion of the Purchase Agreement pursuant to Article IV. these GTC. If the Buyer has chosen
a payment option other than payment of the goods upon receipt, the delivery period begins to run
only from the full payment of the purchase price, i.e. from the crediting of the relevant amount to the Seller’s account.
The Seller accepts the following delivery terms:
Czech Post
In the case of replacement of goods within 7 days from the purchase of the goods, the Buyer will be charged for the costs
for postage costs, each time the goods are sent to the Buyer.
In case of return of goods by the Buyer to the Seller within 7 days, the Seller shall pay the cost of postage
In the case of an order of goods worth over 3500,- CZK, the seller bears the shipping costs
and payment by the Seller.
7. Warranty and service
For the sale of consumer goods, the warranty period is 24 months; for the sale of food products,
the guarantee period is eight days, three weeks for feed sales and six weeks for animal sales. If
marked on the item sold, its packaging or the instructions accompanying it in accordance with the specific
legal regulations, the warranty period expires on the expiry of this period.
The warranty does not cover wear and tear caused by normal use. For things
sold at a lower price, the warranty does not cover defects for which the lower price was agreed.
If the goods are used, the seller is not liable for defects corresponding to the degree of use or
the wear and tear that the item had when the buyer took possession of it.
In accordance with the applicable law of the Czech Republic, the Buyer, who is an entrepreneur
and the goods are purchased in connection with the business, the warranty is provided for goods outside the general
the Seller’s liability for defects in the goods upon delivery. Buyers who are entrepreneurs
and purchase goods in connection with their business activities, a warranty period is provided
12 months.
In order to apply for warranty repair, it is necessary to present the purchase document (receipt, invoice,
Lease Agreement), or. warranty card. In case of sending the goods to the Seller, it is necessary to pack the goods
for transport in such a way as to prevent damage during transport.
Seller does not provide Buyers with after-sales service.
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8. Complaints Procedure
In the event that a defect occurs during the warranty period, the Buyer shall, depending on the nature of the
of this defect, the following rights apply when exercising the warranty:
in case of defects, removable:
a.) the right to free, proper and timely rectification of the defect
b.) the right to have the defective goods or defective part replaced, if this is not possible due to the nature of the defect
(c.) in the event of the impossibility of the procedures referred to in points a.) and b.) is entitled to a reasonable discount
of the purchase price or withdrawal from the purchase contract
in case of irremovable defects:
a.) the right to replace defective goods or to withdraw from the purchase contract
in the case of a removable defect, if the Buyer is unable to remedy the recurrence of the defect
after repair (i.e. the goods have already been claimed 3 times for the same defect) or for a larger number of
defects in the proper use of the thing
a.) the right to replace defective goods or to withdraw from the purchase contract
if the defects are other irremediable defects and the consumer does not request replacement:
a.) the right to a reasonable discount on the purchase price or withdrawal from the purchase contract
Complaints can be filed with the Seller at all of its locations.
Complaints do not apply to cases of:
if the defect or damage was caused by proven improper use, in violation of
with the instructions for use or other improper conduct of the Buyer
demonstrable tampering with goods
for defects caused by normal wear and tear of consumer goods with a specified period of time
use under specific legislation, if such a claim is made
after the expiry of this period
defects caused by natural disasters
9. Termination of the Contract
Due to the nature of the conclusion of the Purchase Contract by remote communication,
the Buyer, who is a consumer, has the right to withdraw from this Contract without any penalty
within 7 days of receipt of the goods. Furthermore, the Buyer who is a consumer has the right to withdraw
from the Contract in accordance with the provisions of Section 53, Paragraphs 7 and 8 of Act No. 40/164 Coll., Civil Code, as amended
as amended. The above does not apply to a Buyer who is a business
and concludes the Purchase Agreement in connection with its business activities. In the case of the above
the Seller will send the purchase price to the bank account
Buyer, which for this purpose the Buyer shall communicate to the Seller.
The Seller shall have the right to withdraw from the Contract if the Buyer fails to pay the full amount of the purchase price.
the price within 30 days from the date of conclusion of the Purchase Agreement.
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10. Final provisions
The Buyer shall allow the Seller to perform its obligations in accordance with the Offer/Contract, to which end
develop all necessary synergies.
The Buyer agrees to pay all costs incurred by the Seller in sending reminders
and the costs associated with the recovery of any claims.
The Buyer acknowledges that the Seller is entitled to assign its claim under the Contract
to a third party.
The Buyer shall promptly inform the Seller of any change in his/her identification data,
within 5 working days of the date on which such change occurs.
The parties agree to use their best efforts to amicably resolve any disputes arising from
from or in connection with the Contract and/or the GTC.
The mutual contractual relationship of the parties is governed by the law of the Czech Republic, in particular
Act No. 40/1964 Coll., the Civil Code, as amended. For contracting purposes
with an international element in accordance with Art. III. Regulation No. 593/2008 on applicable law
for contractual obligations, adopted by the European Parliament and the Council of the European Union
on 17. June 2008 (“Rome I”), that they chose the governing law for the Purchase Agreement and the following
VOP Czech law, excluding the application of the “UN Convention on Contracts for the International Sale of Goods
goods.” This choice is without prejudice to Art. VI Rome I, concerning consumer contracts.
In the event that any provision of the Agreement and/or the GTC is or becomes or is found to be
void or unenforceable, it will not (to the fullest extent permitted by law) affect the
regulations) the validity and enforceability of the remaining provisions of the Agreement and/or the GTC. Contractual
in such cases, the parties agree to replace the invalid or unenforceable provision
a valid and enforceable provision that will have, to the greatest extent possible, the same and legally
the provisions have the same permissible meaning and effect as was intended by the provision to be replaced.
As a matter of legal prudence, the Parties hereby declare, for cases of contracting with international
element for any case of dispute (except for disputes where exclusive jurisdiction is given
arbitrator and/or in connection therewith) or to cases in which a final decision would be
the court found that there is no jurisdiction of the arbitrator under this article of the GTC, that in accordance with Art.
23 Council Regulation (EC) No. 44/2001 of 22. December 2000, on jurisdiction and the recognition and enforcement of
of judicial decisions in civil and commercial matters, negotiating exclusive jurisdiction
of the Municipal Court in Prague for the adjudication of any future disputes arising out of the Contract and/or
GTC and/or in connection therewith. The parties hereby also establish for all disputes
in connection with the Contract and the GTC (except for disputes over which the arbitrator has exclusive jurisdiction
and/or in connection therewith) the exclusive jurisdiction of the Municipal Court in Prague.
These GTC come into force and effect on 9.2.2019 and are also available on the Internet
Seller’s website. The Seller is entitled to change these GTC at any time. The GTC shall then cease to apply
validity and effectiveness on the effective date of the later GTC.